At thefashioncarts, managed by Metrilogic Enterprises Private Limited, we know that the wait for a new order can feel long. That’s why we focus on making shipping as smooth, reliable, and transparent as possible. Whether it’s a stylish addition to your wardrobe or a special gift, we want you to know exactly what to expect from the moment you place an order until it arrives at your doorstep.
Throughout this policy, “we,” “us,” or “our” refers to thefashioncarts, and “you,” “your,” or “customer” refers to you, our valued shopper. By placing an order on our website, you agree to the practices outlined here. Reading this will help you understand how your items are prepared, shipped, and delivered so you can shop with confidence.
We aim to bring your favorite looks to you wherever you are in India. Our delivery service covers all serviceable pin codes nationwide, ensuring our collections reach you with care and consistency.
At present, shipping is limited to India. While we don’t offer international delivery yet, we are constantly exploring options to expand our reach and bring style to more customers in the future.
Once your order is confirmed, our team begins carefully preparing it for dispatch. Each item is packed with attention to detail to ensure it reaches you in perfect condition. Processing usually takes 1 to 2 business days, excluding weekends and public holidays.
After your order is ready for shipping, we’ll send a confirmation email containing all the relevant details. Your patience during this process allows us to handle every order with the care it deserves.
We understand the anticipation of receiving a new order. Once your package has left our warehouse, delivery typically takes between 3 to 8 business days, depending on your location and the efficiency of local courier services.
We partner with trusted delivery providers to ensure parcels arrive safely and on time. If unexpected delays occur, we will communicate updates so you’re always aware of your order’s status.
Occasionally, deliveries may not succeed on the first attempt. This can happen due to incomplete or incorrect addresses, no one being available to receive the package, or delivery refusal. When this occurs, the order is returned to our warehouse for safekeeping.
You can contact us to arrange a second delivery attempt. To avoid delays, we recommend verifying your shipping details and ensuring someone is present to receive the package. This helps ensure your order reaches you without issues.
We take great care in packaging all orders to prevent damage during transit. However, if your delivery arrives damaged or tampered with, please notify our customer care team within 48 hours. Providing clear photos will help us assess the situation and resolve it promptly.
In cases where a package goes missing, we collaborate with our delivery partners to locate it. Once confirmed lost, we will provide an appropriate solution, such as a replacement item or a refund, to ensure your satisfaction.
For any questions, concerns, or clarifications regarding shipping and delivery, our team is here to help. You can reach us directly at metrilogicenterprises@gmail.com and we will provide the guidance and support you need.
We take pride in delivering your next favorite fashion finds safely and efficiently and look forward to making your shopping experience seamless from start to finish.
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