RETURNS & REFUND POLICY
At thefashioncarts, managed by Metrilogic Enterprises Private Limited, we aim to make your shopping experience as satisfying as possible. We understand that occasionally, an item may not match your expectations. Our Returns and Refund Policy is designed to provide transparency, fairness, and peace of mind.
In this policy, “we,” “our,” or “us” refers to thefashioncarts, while “you,” “your,” or “customer” refers to our valued shoppers. By completing a purchase, you accept the terms outlined below. Reading this guide ensures that you are well-informed about returns and refunds, making the process straightforward and stress-free.
We want every item you buy from thefashioncarts to delight you. However, if it doesn’t, we have clear guidelines for returns. To be eligible, the product must remain in its original condition, unused, unworn, unwashed, and undamaged.
All original packaging, tags, labels, and accessories must be returned alongside the product. Items that show signs of use, alterations, or damage cannot be accepted.
Return requests must be made within 48 hours of receiving your order. Requests submitted after this period or items not meeting the conditions above cannot be processed. Following these guidelines ensures a smooth and fair experience for all customers.
To begin a return, send an email to metrilogicenterprises@gmail.com with your Order ID and a brief explanation for the return. For damaged, defective, or incorrect items, include clear photos showing the issue. This helps us process your request quickly.
Once your return request is reviewed and approved, we’ll provide step-by-step instructions to complete the process. Please note that items failing to meet the return conditions outlined in this policy may not be eligible for return.
After we receive your returned item, our team will inspect it to confirm it meets the return criteria. Once verified, we will process your refund.
Refunds are issued to the same payment method used during purchase and typically appear within 5 to 7 business days. You’ll receive an email confirmation once the refund is completed. Items that do not meet the return guidelines may not qualify for a refund. Our careful review ensures fairness and accuracy in every case.
Sometimes returns arrive with minor issues that do not affect the overall usability or resale of the product. In such cases, we may consider offering a partial refund.
The final decision depends on the condition of the returned item and is made at the discretion of our team. Partial refunds are issued only when deemed appropriate based on our evaluation, ensuring a balanced approach for all customers.
We strive to deliver every order in perfect condition. If your package arrives damaged, defective, or includes an item you did not order, please notify us within 48 hours of delivery.
Include clear photos or videos highlighting the issue so we can assess it quickly. Once confirmed, we will guide you through a return, replacement, or other suitable resolution to ensure your satisfaction.
For any questions about returns, refunds, or guidance on the process, our customer support team is ready to assist. Reach out to us at metrilogicenterprises@gmail.com and we’ll provide clear, helpful support to make the process smooth and reassuring.
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