CANCELLATION POLICY

At thefashioncarts, operated by Metrilogic Enterprises Private Limited, we want your shopping experience to be as effortless as it is stylish. We understand that sometimes plans change or preferences shift, and this policy is designed to clearly explain how you can cancel an order if needed. 

This guide helps you understand the steps, timelines, and conditions for cancellations, so you can make informed decisions and enjoy a smooth shopping experience. Throughout this policy, “we,” “us,” or “our” refers to Metrilogic Enterprises Private Limited, and “you,” “your,” or “customer” refers to you, our valued shopper. By placing an order, you agree to the terms outlined below. 

Order Cancellation Before Shipment 

We know that changes happen, and if you need to cancel an order, we’re here to assist. Cancellations can be requested within 24 hours of placing an order, or anytime before the order has been shipped, whichever comes first. 

To request a cancellation, simply contact our customer support team via email. Once we receive your request, we’ll verify the order status. If the order hasn’t been dispatched, it will be canceled and a full refund will be issued. Refunds are returned to your original payment method, usually within 5 to 7 business days. 

Our goal is to ensure that even when plans change, your experience remains hassle-free and transparent. 

Orders Already Shipped 

Once an order has left our warehouse and is in transit, cancellations are no longer possible. At this stage, the delivery process cannot be stopped. 

However, if you choose not to keep the item after it is delivered, you can initiate a return by following the procedure in our Return and Refund Policy. We are committed to providing support and clarity at every step so you can shop with confidence. 

Order Modification 

After an order is placed, we are unable to make any modifications, including changes to items, shipping details, or contact information. 

If you notice an error or wish to adjust an order, the recommended approach is to cancel it while it is still within the cancellation period and place a new order with the correct information. This ensures that your items reach you exactly as intended. We are here to guide you through this process smoothly whenever needed. 

Contact for Cancellation 

If you wish to cancel an order or have any questions about the process, our support team is ready to help. Reach out via email at metrilogicenterprises@gmail.com and we’ll review your request promptly and provide step-by-step guidance to complete your cancellation.